Get help with BlackGrid VPN
Email us at support@blackgridvpn.com and we will get back to you within two business days. There is no charge for support, and you do not need an active subscription to contact us.
To help us resolve your issue faster, please include your account email, the platform you are using (iOS, macOS, Android, or Windows), the app version shown on the About screen, and a short description of what you were doing when the problem happened.
Common issues
Most questions we receive are covered below. If none of these solve your problem, email support@blackgridvpn.com.
The app will not connect
First confirm you have an active subscription on the Account screen. Then fully quit and reopen the app, and try a different server location — an individual server is occasionally taken offline for maintenance. On iOS and macOS, make sure you allowed the VPN configuration prompt when you first connected; if you declined it, delete the BlackGrid profile under Settings > General > VPN & Device Management and connect again to be re-prompted.